Return Policy

Need to send something back? We’ve made it simple. 

You can initiate returns and exchanges anytime by clicking here. Enter your email or phone number along with your order number, then follow the on-screen steps.

Can’t find your order number? Visit the Orders page in your account. Click the Order ID you’d like to return to expand the details, then select the “Return” button. (If you don’t see your orders, double-check that you’re logged into the correct account.)

Selecting “Return” will take you into our return and exchange portal, where you can choose to:

• Return for store credit
• Request a refund to your original payment method
• Exchange for a different item (including size or color changes)

Looking for a new size or color? You can complete that directly in the exchange portal. Choose the item you want to swap, pick your preferred size or color, and we’ll handle the rest.

Once your return is set up, we’ll email you a prepaid return label (as long as you’re opted in to receive emails from us).

You can review the full details of our return policy here.

Running into issues getting your return started, even after following these steps? 

No problem. Just send us an email at contact@zipto.net, let us know which item(s) you’d like to send back and whether you’d prefer store credit, a refund, or an exchange, and we’ll take it from there.

Returning a gift? 

We’ve got you covered. Send us a text or email with the original order information, and we’ll follow up with next steps.

Got a damaged or incorrect item you want to return? 

Please contact us by text or email before starting your return so we can help you out directly. 

I followed the steps but didn’t receive my return label—what now?

If you’re opted in to emails from us, you should receive your return label and instructions within a few minutes of creating your return. Sometimes these emails land in Spam, Promotions, Updates, or Social folders. Searching your inbox for ‘contact@zipto.net’ usually brings it right up. 

If you still can’t locate the label after checking those folders, send us an email at contact@zipto.net and we’ll provide you with a direct link.

If something’s off with your order, our customer support team is here to help.

If your item is damaged, defective, or not functioning the way it should, we’ll fix it. Just send us an email at contact@zipto.net with a brief description (and photos if possible), and we’ll work quickly to make it right.

Most returns take about 2–3 weeks to fully process. This timeframe includes carrier transit back to our warehouse plus the time our team needs to review your return and restock your items. 

Once your return has been received and completed, you’ll get a confirmation email—as long as you’re opted in to receive emails from us. 

When will I see my refund, store credit, or exchange once my return is processed?

Refunds: In most cases, you’ll see the refund post back to your original payment method within 1–2 business days after your return has been processed.

Store Credit: Store credit becomes available on your account as soon as our warehouse has completed your return. You can view your store credit balance in your account, and it will automatically apply to your next order—no code required. 

Exchanges: Exchange items typically ship within 24–48 business hours after your return has been received and processed. You’ll get a separate shipping confirmation email once your replacement is on the way.

If you want to check on the status of your return at any time, feel free to email us at contact@zipto.net.